Job Description:
We are seeking a dynamic and experienced General Manager to lead our Lifestyle Hospitality team in Morocco. As a General Manager, you will be responsible for overseeing the overall operations of our hospitality services, ensuring exceptional guest experiences and maintaining high standards of service excellence. You will be tasked with creating and implementing strategic plans to drive business growth and enhance the overall profitability of the establishment.
Key Responsibilities:
Provide effective leadership and guidance to the hospitality team, ensuring a positive and motivated work environment.
Develop and implement innovative strategies to enhance guest satisfaction and loyalty, while maintaining the unique lifestyle brand of our establishment.
Oversee the day-to-day operations, including but not limited to guest services, housekeeping, maintenance, and food and beverage services.
Monitor and manage the financial performance of the property, including budgeting, forecasting, and cost control measures.
Foster strong relationships with stakeholders, including vendors, partners, and local authorities, to ensure smooth operations and compliance with regulations.
Maintain a strong focus on quality assurance and continuously improve service standards to meet and exceed guest expectations.
Lead and coordinate marketing and promotional activities to drive revenue and increase the property's visibility in the market.
Implement effective staff training programs and development initiatives to ensure a skilled and knowledgeable workforce.
Conduct regular performance evaluations and provide constructive feedback to employees, fostering a culture of continuous improvement and excellence.
Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
Proven experience in a senior management role within the hospitality industry, preferably in a lifestyle hospitality setting.
Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team.
Excellent understanding of financial management, budgeting, and revenue management principles.
Exceptional communication and negotiation skills, with fluency in English and proficiency in local languages.
In-depth knowledge of industry trends, market dynamics, and customer preferences.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing circumstances.
If you are a passionate and results-driven leader with a strong background in hospitality management and a commitment to delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
